Frequently Asked Questions
What types of products are accepted in the Kezevel Recycle Program?
A: We accept a wide range of home decor and accessories. The details are mentioned in the form to fill.
How do I determine the realistic purchase price for my product?
A: The purchase price should reflect the fair market value of the item. Avoid inflating or fabricating the cost.
Can I send a different product than the one in the uploaded photos?
A: No, the product sent must match the photos uploaded. Eligibility for the voucher will be denied if a different product is received.
Who covers the courier charges for sending the products?
A: Customers are responsible for paying the courier charges when sending products to us.
How is the 100% voucher amount calculated?
The voucher is calculated as 100% of the product price and will be issued as e-voucher within two working days upon receiving the products.
Can the e-voucher be used for any purchase on KEZEVEL.com?
A: Yes, the e-voucher can be redeemed against any purchase on KEZEVEL.com only.
What is the minimum purchase value required to redeem the e-voucher?
A: To redeem the e-voucher, the purchase value must be a minimum of 4 times the value of the voucher.
Q8: How long is the e-voucher valid?
A: The e-voucher will be valid for 30 days from the date of issue.
Q9: What happens to the products received through the program?
A: The products will be sent to NGOs and non-profit organizations or sustainably disposed based on our product inspections and checks.