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Frequently Asked Questions

What types of products are accepted in the Kezevel Recycle Program?

A: We accept a wide range of home decor and accessories. The details are mentioned in the form to fill.

How do I determine the realistic purchase price for my product?

A: The purchase price should reflect the fair market value of the item. Avoid inflating or fabricating the cost.

Can I send a different product than the one in the uploaded photos?

A: No, the product sent must match the photos uploaded. Eligibility for the voucher will be denied if a different product is received.

Who covers the courier charges for sending the products?

A: Customers are responsible for paying the courier charges when sending products to us.

How is the 100% voucher amount calculated?

The voucher is calculated as 100% of the product price and will be issued as e-voucher within two working days upon receiving the products.

Can the e-voucher be used for any purchase on KEZEVEL.com?

A: Yes, the e-voucher can be redeemed against any purchase on KEZEVEL.com only.

What is the minimum purchase value required to redeem the e-voucher?

A: To redeem the e-voucher, the purchase value must be a minimum of 4 times the value of the voucher.

Q8: How long is the e-voucher valid?

A: The e-voucher will be valid for 30 days from the date of issue.

Q9: What happens to the products received through the program?

A: The products will be sent to NGOs and non-profit organizations or sustainably disposed based on our product inspections and checks.

Have other doubts or questions?

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