Shipping policy

Our Shipping and Delivery Policy

We ship our orders within 48 hours of order confirmation. Any specially requested orders may take up to 72 hours to be shipped with an exception of "No dispatch on Sundays and other holidays". As soon as your product is shipped, you would be intimated with a mail/phone stating your AWB Number.

We ship all our orders through reputed courier services. We will mail you the name of the courier company and the tracking number of your consignment in your registered email address/phone. In case you do not receive the same within 48 hrs from the stipulated dispatch time please check your spam folder. Tracking may not appear online for up to another 48 hours in some cases, so please wait until your package is scanned by the courier company.

Kezevel.com will not cover delivery delays due to customer unavailability or if the given address is not valid. As of now, we would not be able to guarantee a specified delivery date.

If you fail to collect a parcel or rearrange delivery of your parcel after a failed delivery attempt, the parcel is returned to us by the courier company then you will be charged 25% of the order value towards non collection of parcel. You would be liable to pay 30% of the order value if you want us to resend the parcel back to you. This extra 30% cost is for repackaging of the parcel that maybe essential for couriering it the second time along with courier charges.

Kezevel.com shall also not be liable for delays in delivery or for failure to perform due to causes beyond our reasonable control, which causes shall include without limitation, acts of God, acts or omissions of Buyer or civil or military authorities, fire, strikes, epidemics, quarantine restriction, floods, earthquakes, riot, war, delays in transportation or inability to obtain necessary labor materials or supplies.

In the event of any delay, the contractual date of delivery, if any, shall be extended for a period equal to the time lost as a consequence of such delay without penalty to Kezevel.com.